Shipping policy

We’re happy to send HOLMES CLUB wherever you and your dog call home. All orders are packed and shipped from Thailand with care.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Processing times may be slightly longer during launches, holidays, sale periods, or for pre-order items.

Business days do not include weekends or Thai public holidays.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are:

Thailand: 1–3 business days
Asia: 4–10 business days
Rest of the world: 7–20 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs clearance, weather, or other circumstances outside our control.

Shipping Fees

Shipping costs are calculated and shown at checkout based on your destination, order size, and available shipping method.

Where available, tracking information will be sent to you once your order is on its way.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges determined by the destination country. Unless these charges are specifically shown as included at checkout, they are the responsibility of the recipient.

Customs requirements vary by country and may occasionally cause delays that are outside HOLMES CLUB’s control.

Please Check Your Shipping Address

Please double-check your name, address, postal code, phone number, and email before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

If a parcel is returned because of an incorrect or incomplete address, failed delivery attempts, or unclaimed customs charges, additional shipping fees may apply before the order can be sent again.

Lost or Damaged Packages

If your parcel arrives damaged or appears to be lost in transit, please contact us with your order number and photos of the package/product where applicable.

We’ll work with the shipping carrier to investigate and help find the best solution.

Delivery Delays

While we’ll always do our best to get your order to you on time, international deliveries can occasionally be delayed by customs, carrier disruptions, peak seasons, or local conditions.

Thank you for being patient while your HOLMES goodies make their way to you.

Questions?

Need help with shipping or wondering whether we deliver to your country? Please contact us at holmestheproject@gmail.com and we’ll be happy to help.